Refund and Returns Policy
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail info@amberlinen.com
We will reimburse you no later than 10 business days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Refunds are issued for the full selling price – this excludes shipping costs and additional taxes.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
- Items can be returned within 14 days after they have been delivered to you.
- The goods are in the original packaging and in perfect condition – unworn, unused, unwashed, with attached labels.
- We do not exchange or accept returns on gift cards, fabric samples and custom orders.
- We also do not accept goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Shipping costs must be covered by the customer.
- Customs fees and import taxes are not refundable in case of the return.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@amberlinen.com